Refund Policy

Refund Policy

   At BalancePaws, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help!

Returns

   You can request a return within 30 days of receiving your order.

   To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.

    Proof of purchase (order number or receipt) is required.

    Customers are responsible for return shipping costs unless the item is defective or incorrect.

   Refunds

    Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

    If approved, your refund will be processed within 5-7 business days and automatically applied to your original payment method.

Exchanges

   We only replace items if they are defective or damaged. If you need an exchange, contact us at contactbalancepaws@gmail.com

Non-Returnable Items

Certain items cannot be returned, such as:

 ●Gift cards;

 ●Personalized or customized items;

 ●Items marked as Final Sale.

Need Help?

  For any questions about refunds and returns, contact us at:

📩 contactbalancepaws@gmail.com